ArchonX — Practice Portal

Your cases

Tap a case to view its status — or filter by stage.

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Contact ArchonX

We'd rather hear from you twice than have a case go wrong once

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Help & support

Quick answers to common questions — or send the team a support request and we'll call you back.

Send us your scan from your scannerArchonX Tupel scanner · iTero · Medit · 3Shape · DEXIS · DS Core

The one rule that makes it automatic: enter the ArchonX Case Reference Number in the Patient / Rx field — never the patient's name. Our systems match it to your case the moment the scan arrives.

Using the ArchonX (Tupel) scanner we send you? Same rule — enter your ArchonX Case Reference Number (e.g. AX-KG5P-001) in the scanner's Patient Name field, never the patient's name. Your scan then arrives on the right case automatically.

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Prefer a direct upload? Every case page has an "Upload your scan" button until the scan arrives.

Common questions

When will the scanner arrive for my patient's appointment?

Delivery is worked out from the appointment time you give us: the scanner arrives at least 2 hours before the appointment. For appointments before 9am it's delivered by 16:00 the previous working day. You'll see the computed delivery date before you confirm the case.

How do I review and approve a design?

When a design is ready you'll get an email and the case shows "Awaiting your review" — it also appears in the amber Actions required panel. Open the case, view the design in the embedded viewer, then use Approve or Request changes. A note is required when requesting changes so our designers know exactly what to adjust.

What happens at the try-in stage?

For case types with a try-in, we 3D-print and send a try-in first. After the chairside fitting, come back to the case and either Approve for manufacture or Request adjustment — you can tick "request a call back" for a technical call with the team.

Where is my case / dispatch tracking?

Every case has a live "Where your case is" timeline on its detail page. Once dispatched, the tracking reference on the case is a tappable link.

How is the scanner cleaned between patients?

Every kit is collected and fully sterilised after each use under our DAMAS-compliant process, with signed, tamper-proof sterilisation records and full traceability of dot posts.

What patient information should I include?

Only your own patient/client reference — never a name or date of birth. For smile-design work the portal will prompt separately for anything more, with explicit consent capture.

Request supportThe team calls back within office hours (Mon–Fri)

Your name

Phone number

Topic

Message

Best time to call (optional)

Urgent clinical issue? Call the lab directly — don't wait for a callback.

New full-arch case

A few taps and we arrange the scanner for you. Use your own patient reference — never a name or date of birth.

Patient appointment

We work scanner delivery out from this

Before we start — intra-oral scanner access

This process requires the use of an intra-oral scanner in addition to the photogrammetry equipment provided. Do you have access to an intra-oral scanner within your practice?

Appointment date

Time

Enter the appointment date and time and we'll confirm scanner delivery.

Shade & setup

The look of the finished restoration

Shade (required — tooth colour for the restoration)

Confirm the shade chairside with the physical VITA classical shade guide, then select it below — on-screen colours are never accurate enough to choose from.

Setup (the character of the tooth arrangement)

2D smile design (a preview of the new smile on the patient's own face)

Other instructions (optional — notes and pictures for the design team)

＋ Add pictures or files (photos, shade references, PDFs — up to 20 MB each)

These attach to the case as notes for the ArchonX team. Please don't include patient names — use your patient reference. Patient portraits for smile design have their own consent-gated upload on the case page.

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